Questions About Products and Orders

How can I search for a specific product in the store? To find a product, please use the search bar at the top of the website. Enter the desired keywords, and if the product is available, a list of relevant results will be displayed.

I am a legal entity. Can I purchase? Yes, KESTAR COFFEE (kestarcoffee.ro) accepts orders from businesses. To receive an invoice with your company details, please provide the necessary information during registration or checkout.

How do I proceed if I want the order delivered to a different address than the one specified in my customer account? During the ordering process, you will have the option to enter the desired delivery address.

Managing Your Customer Account

I forgot my account password. What should I do? If you cannot remember your password, please use the “Forgot Password” option available on the login page.

How can I update my account details? To modify your account details, log in and navigate to the "Update Account" option in the "My Account" section.

Do I need an account to purchase? Yes, to shop on this website, you need to create a user account. You can do so before or after adding products to the shopping cart.

Can I modify an order after placing it? If you need to change an order, please contact us using the website’s contact form. Include your order ID, which you can find in the "Order History" section.

Can I check information about previous orders? You can review your order history by accessing the "Order History" section on the website.

General Questions

I want to buy a product that is out of stock. What should I do? For more information about product availability, please contact us using the contact form on the website.

I need additional information not found on the website. How can I proceed? If you require further details, please use the contact form to reach us.

Payment Methods

You can make secure online payments using your personal or business card. Accepted cards include VISA (Classic and Electron) and MASTERCARD (including Maestro if it has a CVV2/CVC2 code).

No additional fees are charged for transactions. Card data processing is carried out exclusively on PlatiOnline servers. Your information is safe because PlatiOnline does not store confidential card data; instead, it encrypts and transmits it via a secure connection to the processing bank. This ensures that your data remains protected. Regardless of the currency in your account, transactions are processed in RON at your bank’s exchange rate.

For card payments, the transaction will appear on your bank statement under "kestarcoffee.ro".